Terms and Conditions


Longemity would like to welcome you to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Longemity is a registered trademark and is protected from unauthorized copying and dissemination by copyright law, trademark law, international conventions and other intellectual property laws. All Longemity products and logos are trademarked. 
  • Longemity hold 32 International patents and design registrations and is protected from unauthorized copying, manufacturing and selling of our intellectual property relating to the exclusive design of our Longemity Crystal Infused Water Bottle and the Longemity Crystal Infused Gem Pod. Unauthorized copies of our products will be persued in a court of law.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed by Longemity. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

 

Our trading terms are for all customers and are as follows

1. Minimum opening order is for a complete set of 2 of each product, being 16 Longemity water bottles, 16 crystal gem pods, 1 complimentary visual merchandising piece and you will be listed on our stockist page. Total of first order amount will be disclosed after approval of your application. Subsequent reorder value must exceed $350 ex gst plus shipping and can be of whatever stock you require.

2. Stockists can retail items at their own discretion.

3. We do not offer credit. Accounts must be paid in full before dispatch. We can process payment over the phone, or you may like to do direct deposit and send through bank confirmation. Orders will not be dispatched until payment has been receipted by Longemity. Our banking details will be provided on invoice for payment. Please provide your invoice number as reference number when making payment.

4. Active Accounts. An annual minimum order amount is required to keep your account active. This will be to the total order value for the year in the amount of $2000 ex gst. If annual total is not met, accounts will be deactivated. Accounts that do not place an order within 6 months from last receipted order may be deactivated.

5. Order processing times. For all in stock orders we estimate orders to be packed and dispatched within 3 - 5 business days. Any changes to orders must be made immediately before picking has commenced. Any changes to orders are not guaranteed after orders have been picked.

6. Should we be out of a particular line you will be notified. To keep things simple we do not send out back orders, and we would suggest adding any out of stock lines to your next order.

7. Shipping will be applied to all orders at cost, and is calculated using a combination of weight and volume. We will notify you with shipping costs prior to processing payment for your order. Longemity use Fastway Couriers for all shipping, please allow in regional areas, SA and WA up to 12 business days for delivery. Tracking information will be forwarded to you once your tracking number has been generated.

8. Returns and Credits. Our products are hand made by artisans and mother nature. Small variations in colour, design, size and finish may occur. Such variations are an integral part of hand made products, and are not eligible for credit claims.

Should you have a claim for damaged, faulty or incorrectly supplied products please notify us in writing within 5 days of receipt of goods. Claims must include the invoice number, item code, item description, quantity, photographs and reason for claim. All stockists correspondence should be forwarded to justforyou@longemity.com.au

Longemity will then notify you on whether the goods need to be returned for inspection. Please do not dispose of goods until notified. If goods are to be returned a credit will not be processed until the goods have been physically received.

Longemity will pay for all shipping costs for the return of faulty or broken goods. We will also pay for shipping for resupply of such goods, or should you prefer a credit will be applied to your account.

We do not accept returns or credit for change of mind or for over ordering.

10. Any breach of conditions may lead to account closure. Further to this Longemity at their discretion have the right to deactivate a stockist account without warning, justification or apology.

* Terms and conditions may change without notice and are at the sole discretion of Longemity.

Longemity want to Thank you for your support and we are here to support you and your
business.

Should you require any assistance or advice we are all but a phone call, or email away. We hope to build strong business relationships with you and your customers by offering a superior product and great customer service.