Longemity Frequently Asked Questions
Please find below some of our most Frequently Asked Questions (FAQs). Please click on each heading to discover your answer. If your question isn't answered here, or you would like to get in touch you can reach us via email, telephone or on our contact us page.
Your Longemity Crystal Infused Water Bottle and Longemity Crystal Infused Gem Pod is a hand-crafted artisan glass product. Please handle it with care.
- Avoid impacts and blows. Do not freeze, microwave or place boiling liquid inside the vessel.
- Please clean your Longemity Crystal Infused Water Bottle thoroughly prior to use. Whilst the outer glass bottle is dishwasher safe, we recommend you wash all components of your Longemity Crystal Infused Water Bottle and Longemity Crystal Infused Gem Pod by hand.
- Please ensure that the Crystal Infused Gem Pod is screwed securely to the lower lid, do not over tighten.
- We advise that you inspect your Longemity Crystal Infused Water Bottle and Gem Pod prior to every use to ensure that there is no damage, cracks or chips. Damaged products are not safe for usage.
- We recommend that the silicon plug in the Crystal Gem Pod be left intact, should the gem pod at any time fill with water we encourage you to discontinue using this gem pod for safety reasons. Please see below "Why not place crystals directly in my own water bottle? "
We believe the answer to this question is a definitive yes. When first hearing about the healing and health attributes of crystals, often the first question asked is "Does it really work?
Why not head over to our about us page where you can read a little bit about subtle-energy therapies and healing through vibrational medicine and why we love crystal gem water?
Our minds are our most powerful tool, whatever we choose to put our energy into, will flourish and grow. Whenever we have a positive thought, the energy will follow and create more positive things in our lives. It is thought that crystals can help us along our path of growth by amplifying our intentions.
Anything that we focus on or put our energy into expands offering the rewards that we seek, whether it's our health, our attitude or expanding our spiritual journey.
Cleansing your Longemity Crystal Infused Gem Pod
As mentioned on our About Us page, crystals are a storehouse of energy. We recommend you cleanse your Longemity Crystal Infused Gem Pod prior to use to remove the energy of those who have handled it before you. There are many ways this can be done, we have listed just a few
- Hold your Gem Pod under cool running water for a few minutes
- Smudge sticks or incense, let the smoke pass over your Gem Pod
- Place you Gem Pod in moonlight or filtered sunlight for a few hours
- Singing bowl resonance, flood your Gem Pod with sound vibration
Programming your Longemity Crystal Infused Gem Pod
Once your Gem Pod has been purified, it's time to place your intent into it. Hold it in your hands, picture it surrounded by light and love and then clearly state either out loud or internally your intentions for the crystals. This may be for a specific purpose such as healing an ailment, or it could be to dispel stress from your life or to offer mental clarity. Whatever it may be, your crystal gem pod is listening and ready to guide you through life's challenges.
If you are using your Longemity Crystal Infused Gem Pod for healing, be sure to regularly purify it and recharge it with intent, as your Gem Pod will hold and absorb all emanations that it comes in contact with.
Now your Longemity Crystal Infused Gem Pod is ready to be used in conjunction with your Longemity Crystal Infused Water Bottle.
We recommend a minimum wait time of 10 minutes prior to consuming your fresh gem water.
We do not recommend placing crystals directly into your drinking water not only because of choking hazards or splintered fragment debris, but also because some crystals can only be used for external application due to the release of toxic substances.
Longemity has chosen to use tumbled crystals in our gem pods as humans are most definitely visual beings and the appeal of something that looks beautiful such as tumbled stones can be healing in its own right.
Keep in mind that all crystals raw or tumbled have been processed one way or another, from their extraction from the earth or the tumbling of a stone, for this reason again we do not recommend placing any crystals directly in your drinking water.
Our Longemity Crystal Infused Gem Pods are sealed units, so you have peace of mind knowing that your gem water is safe for consumption.
Should you feel your Longemity Crystal Infused Water Bottle has a leak please check the following prior to contacting us
- Both the upper and lower lids are not cross threaded
- The silicon seals are in place in the upper and lower lids
- The lids are fastened tightly
- That the water leak is not trapped water coming from the gap between the bottom lid and the outside of the bottle whilst your water bottle was being filled and/or it is not condensation from filling the bottle with chilled water, giving the impression of a leak
Should your Longemity Crystal Infused Gem Pod have water in the sealed unit we recommend that you discontinue use immediately and replace your Gem Pod. Please see the FAQ above "Why not place crystals directly in my water bottle?"
$15 flat rate shipping within Australia. Shipping within Australia will be shipped with Fastway Couriers or with Australia Post using Express Post reinforced boxes. Orders are usually dispatched same day if ordered before 12pm, or within 24 hours from your order being placed, Monday to Friday. Orders placed on weekends or public holidays will be dispatched on the next working day.
Signature on delivery will be required. If you are not home at the time of delivery a delivery card will be left advising you on how and where you can collect your purchase.
Delivery times can vary with some Regional areas in Australia taking 10 to 15 working days.
Longemity takes great care in packaging your goods safely, and we cannot be held responsible for items damaged or lost in transit. We do however offer you a full service to help track, trace and replace orders if need be. We will also assist you, should the need arise to place a claim with one of our chosen shipping companies on your behalf.
Should you have concerns we suggest you contact the shipping provider used, or alternatively contact us where we will try and resolve your concerns.
We ship worldwide, so you can carry the power of wellness with you 24/7 with Longemity Crystal Infused Gem Water. International shipping can be expensive, please note that Longemity does not profit from any shipping charges.
All international shipping fees have been set by Australia Post and parcels will be posted with Australia Post International Post satchels to help keep the costs to a minimum. Due to this economic postage solution please allow up to 20 business days to receive your order. Your order will be dispatched usually within 48 hours.
Longemity will not be held responsible for items lost or damaged in international transit and you may wish to purchase insurance at the checkout to cover your purchase. This optional cover is offered by Australia Post and offers signature on delivery and insures up to $200 of goods.
We take great care in packaging your goods safely, in the unfortunate event that your items are damaged or lost in transit please contact Australia Post with your tracking number, or contact us where we will do our best to resolve your concerns.
Please note that all international customers are responsible for the payment of customs duties/charges on any imports if applicable. Please contact your customs office to confirm the relevant thresholds in your area.
Yes, once your order is shipped you will receive an email with a link to track your parcel.
All International orders may incur fees for customs and duties. Please contact your customs office to confirm the relevant thresholds in your area.
Whether you are shopping for yourself or a loved one, we want each and every order to feel like a special gift. Every Longemity product comes in beautiful branded reinforced tube packaging. This is then also surrounded with recylced materials and then placed into a second reinforced box ready for transit.
If your purchase is a gift and you would like it sent straight to the recipient, please leave us a message at checkout. We will include a small gift card with your message attached to the order free of charge.
All our prices are in Australian dollars (AUD). International orders will not be charged GST and this will be subtracted automatically at checkout.
Yes we want your Longemity shopping experience to be a great one, we offer both refunds or exchanges on full priced items. Please refer to our Refund and Exchange Policy page for further information.
Afterpay, shop now, enjoy now, pay later in four interest free simple instalments.
Shop as usual, then choose Afterpay as your payment method at the checkout, a 5% surcharge will apply. First-time customers will complete a quick registration form, and returning customers simply log in.
Afterpay will then automatically deduct four instalments from your debit or credit card every fortnight. It’s that easy!